Lincoln Military Listens: How We're Working to Improve

September 12, 2019

The Lincoln Military Housing Community

By listening to residents on an individual level, we help build up one of our favorite things at Lincoln Military: the community. We know comfortable homes, attention to detail, and superior management are only improved by having the close-knit military community fueled by resident and volunteer involvement. At Lincoln Military Housing, we strive to improve the quality of life for all residents, service members, and military families. Get to know how the community as we work to improve based on current needs. When you’re a resident at Lincoln, you’re a part of the family.

With a variety of ways to communicate with our team, we are here to help every step of the way to ensure you have a comfortable and enjoyable military housing experience. At Lincoln Military Housing, every mission begins at home.

Happy Lincoln Military Residents

 

The Lincoln Military Housing Mission

“At Lincoln Military Housing, our mission is to provide military families with exemplary service in a quality home environment, employees with unparalleled opportunities for personal and professional development, and military partners with quality homes and vibrant neighborhoods.”

While our residents are boldly and bravely serving the country, we see it as our duty to bring comfort to them and their families by helping them create a home in military housing.

 

Mission Forward

At Lincoln Military Housing, you are part of our own military family. With any successful relationship, communication is key, and we are implementing processes to make that communication more efficient and effective. In order to ensure your voice has been heard and that we constantly have your best interest in mind, read on to see which steps we are taking to put Lincoln Military on the right path moving forward.

To create a more efficient and effective process, we have created a number of programs to improve our company while improving your quality of life in military housing.

Woman Using Lincoln Military Resident App

 

How Can We Help?

 

Lincoln Military Resident App

Communicating with us just got a whole lot easier with the Lincoln Military Resident app! All you need is your phone and an internet connection, and you can make a service request with just a few taps at any time of the day. You are able to submit maintenance requests on the go with benefits such as:

  •     Fast submissions
  •     Photo attachments
  •     Real-time service progress tracking

If you’re unsure about using a new app, there’s a guide to making your experience easier.

Download the Free Lincoln Military Resident App >

 

Corporate Hotline

The Lincoln Military Housing team is working hard to exceed expectations for all residents through superior customer service, housing improvements, long-term quality development, and accountable management. To get a better idea of what our leadership team is doing on a daily basis or to simply gather more information, our corporate hotline makes communication more efficient. Our new Lincoln Leadership Line helps you get in contact with Lincoln Military’s Senior Executive Team. Let us know how we can serve you!

Contact Corporate Lincoln Leadership Line: 1-833-LMH-4YOU (1-833-564-4968)

 

Lincoln at Your Service Maintenance Hotline

A happy home is a healthy home, and at Lincoln Military Housing we are dedicated to our military families. To ensure your maintenance requests are always received, we have created a more efficient way for residents to put in requests. Whether you’re submitting a maintenance request through our portal or you would rather talk to someone in real-time, our hotline is always available 24/7. Your voice is always heard.

Submit Work Orders Online through Lincoln At Your Service >

Contact Lincoln At Your Service Maintenance Hotline: 1-888-578-4141

Woman Calling Lincoln Military Housing Hotline

 

How Can We Improve?

 

SatisFacts Survey

If you have a service request for your military housing or want to review a recent service experience, we have implemented an easily-accessible online survey along with the ability to contact your General Management Office. We have teamed up with ResidentSurveys.com to provide satisfaction surveys to our residents. When you move in, after a maintenance request has been completed, or when you move out, you will automatically be sent a survey to your email on file so we can hear about your experiences and levels of satisfaction with your experience.

Your feedback is essential to improving our processes at Lincoln Military, and honest feedback allows us to achieve the military housing community our current and future residents deserve.

 

Online Service Survey

If you haven’t recently moved in or had a maintenance request fulfilled, we still want to ensure you have the ability to voice your experiences and needs. At any time, you can take our online service survey to address any comments or concerns outside of our standing survey programs. By providing details of your experience, we can better serve your future requests and improve our processes further so we can provide exemplary services and quality military housing to our residents.

Complete Your SatisFacts Survey Online >

Happy Family Enjoying Time in Lincoln Military Housing

 

Our Three-Step Process for Resident Concerns

We want to ensure you are paired with the correct team member to get your questions, comments, and concerns addressed as soon as possible. We have implemented the Three-Step Process for our residents to create a more efficient system to communicate with our residents. After following the Three-Step Process, we can move forward with finding the best resolution for you. We want to ensure we give any extra care needed to achieve an ideal and timely outcome for your needs.

  • STEP 1: Have you already contacted been in contact with your District Office? If not, contact your District Office or Lincoln At Your Service at (888) 578-4141.
  • STEP 2: If the issue is unresolved, have you been in contact with the General Management Office or Regional Property Manager? If not, find your location’s contact information here.
  • STEP 3: If the issue is still unresolved, have you been in contact with the Government Family Housing Office?

Fill out Your Three-Step Process Form >

 

At Lincoln Military Housing, every mission begins at home.

Since our beginnings as Lincoln Property Company in 1965, we have set ourselves apart as innovators in real estate development and management. In 2001, a partnership with the Department of Defense was formed to create Lincoln Military Housing - a new approach to military housing focused on strong community and superior management.

Over the years, Lincoln Military Housing continually strives to honor our service members of the Armed Services and their families by providing over 36,000 military homes across the nation. While the quality of life in military housing has significantly improved over the last few decades, we recognize the importance of consistently bettering ourselves to better serve military families living in our communities. Lincoln Military Housing is dedicated to listening to our families to create a community that service members and their families are proud to live in while creating lasting memories.

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At Lincoln Military Housing, Every Mission Begins at Home®

Our mission is to provide premier homes and outstanding management and maintenance services to military families, who deserve nothing less. We strive to understand the changing needs of military families and consider it our duty to improve the quality of life for those who live in our communities.

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